POLICIES

 

BOOKING & CANCELLATION FEES

A £10 non-refundable booking fee is required for all appointments made. This will be deducted from the total cost of your appointment once it has been completed, or it can be carried over to your next appointment.

All appointments are subject to a fee in the event of a cancellation:

  • If less than 48 hours notice is given, you will incur a 50% cancellation fee.

  • If less than 24 hours notice is given, you will incur a 100% cancellation fee. This fee is also applicable if you fail to show up to your appointment.


If you arrive more than 15 minutes late to your appointment, your appointment will be cancelled and you will still be charged the full value of your appointment.

No further appointments can be made until any cancelleation fees are paid in full.

 

CHILDREN & GUESTS

Please be aware that any children or guests who are not having a treatment at the same time as you are not permitted to attend any appointments. This is due to safety and insurance purposes. Some of the tools and products I work with could cause harm if not used in the correct way or if handled unattended.

If you do arrive with a child or guest accompanying you, unfortunately treatment will be refused and you will still be charged.

 

SICKNESS, COLDS & ILLNESS

Please notify me as soon as you can if you become unwell close to your appointment so that we can rearrange. Unfortunately I cannot perform your treatment if you are unwell.

My standard cancellation policy will still stand so please provide as much notice as you can to avoid any charges.

 

GDPR DATA PROTECTION POLICY

At Charlotte Salmon Lash Artist your confidentiality is paramount, and therefore all GDPR policies and procedures are followed to the highest standard.

The personal information collected and stored is:

Name

Date of Birth

Address

Contact Details

Emergency Contact Details

Medical Information

The above information is collected in a client consultation form when you visit Charlotte Salmon Lash Artist for the first time or when you request to book for a new treatment. The information required may differ slightly depending on the treatment you are having.

The data is collected in order to comply with my public and product liability insurance policy and to be able to safely continue with your treatments. I will need to keep a record of all products used during your appointment should any allergies/reactions/issues occur.

Emergency contact details will only be used in the case of an emergency. 

Charlotte Salmon Lash Artist use digital forms. These are stored on a password secured iPad and backed up to a secure iCloud account. Each client has their own client file which will contain their consultation form, treatment record, photos and copies of any medical letters/notes.

All necessary information will be stored for 7 years to comply with legal obligations. You can choose to opt out at any time by contacting cs.lashartist@gmail.com. If you decide to opt out and withdraw consent, it will no longer be possible to perform any treatments, however some of your information will still be held on record for insurance and accounting purposes.

Should you wish to access your personal data that we hold, you will need to send a request in writing to cs.lashartist@gmail.com.